Checkered Crafts Return & Refund Policy

Thank you for shopping with Checkered Crafts. Each of our wood-and-resin cutting boards is carefully inspected and packaged before shipment. Because our products feature natural wood and handcrafted resin details, every piece may have slight variations in wood grain, color, and resin pattern.

We want you to feel confident ordering from us, so our return and refund process is explained below.

14-Day Return Window

You have 14 calendar days from the date your order is delivered to request a return.

To request a return, email:

checkeredcraft@gmail.com

Please include:

• Your full name
• Your order number
• The reason for the return
• Photos of the product and packaging if requested

Do not ship an item back before receiving return approval and return instructions from Checkered Crafts.

Returns sent without prior approval may not be accepted.

Return Eligibility

To qualify for a return, your item must:

• Be in substantially the same condition in which it was received
• Show no signs of misuse, modification, excessive wear, or damage after delivery
• Include any stands, accessories, or components originally included with the order
• Be securely packaged for the return
• Include proof of purchase or the original order number

We reserve the right to deny or reduce a refund if an item is returned damaged, altered, incomplete, improperly packaged, or showing signs of use that were not present when it was delivered.

Handmade Product Variations

Checkered Crafts products are made using natural wood and resin.

Differences in wood grain, knots, natural markings, resin movement, color distribution, and finish are normal characteristics of handmade products.

Small variations from product photographs are not considered defects unless they materially affect the condition or intended use of the product.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, including returns because:

• You changed your mind
• You selected the wrong design
• You no longer want the product
• The product does not match your personal décor or preferences

Original shipping charges are non-refundable unless required by applicable law or the return resulted from an error by Checkered Crafts.

We strongly recommend using a tracked and insured shipping method.

Checkered Crafts is not responsible for return packages that are lost, stolen, misdirected, or damaged while being shipped back to us.

Order Cancellations — 48-Hour Rule

Cancellation requests may be submitted within 48 hours of placing an order, provided the order has not already entered fulfillment or shipped.

Because orders may begin processing quickly, cancellation requests are not guaranteed.

After 48 hours, or once an order has entered fulfillment or shipment, the customer may need to:

1. Wait for the order to be delivered.
2. Request a return within the 14-day return window.
3. Return the eligible product according to our return instructions.
4. Wait for the product to be received and inspected before an eligible refund is issued.

Nothing in this policy limits consumer rights that cannot legally be waived.

Refunds

We will notify you after your returned item has been received and inspected.

If the return is approved, the eligible refund will be issued to the original payment method.

Depending on the circumstances, the refund may exclude:

• Original shipping charges
• Return shipping charges
• Missing components
• Damage occurring after delivery
• Loss in value caused by use, modification, improper handling, or inadequate return packaging

Your bank or payment provider may require additional processing time before the refund appears in your account.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

Email checkeredcraft@gmail.com within 48 hours of delivery if:

• Your product arrived damaged
• Your product has a manufacturing defect
• A component is missing
• You received the wrong product or design

Please include:

• Your order number
• Clear photographs of the product
• Photos of the shipping box and packaging
• Photos of visible shipping damage
• A brief explanation of the issue

Please keep the product and original packaging until your claim has been reviewed.

For verified damaged, defective, or incorrect orders, Checkered Crafts may offer an appropriate replacement, repair, replacement component, or refund.

If the issue resulted from our error, we will cover reasonable return-shipping costs when a return is required.

Damage caused by misuse, dropping, improper cleaning, excessive heat, prolonged moisture exposure, unauthorized modification, improper storage, or normal wear is not considered a manufacturing defect.

Non-Returnable Items

Unless otherwise required by applicable law, we may refuse returns for:

• Products damaged through misuse or improper care
• Products that have been altered or modified after delivery
• Returns requested more than 14 days after delivery
• Products returned without required components
• Products returned without authorization
• Products showing significant use or wear after delivery

Exchanges

Checkered Crafts does not currently offer direct exchanges.

If you would like a different design, request a return for the original eligible product and place a separate order for the new design.

Refused or Undeliverable Packages

If an order is returned to us because of an incorrect or incomplete address, refused delivery, failed delivery attempts, or failure to collect the package, shipping costs associated with the original shipment and return may be deducted from any eligible refund.

Customers are responsible for providing accurate shipping information at checkout.

Contact

For questions regarding returns or refunds:

Checkered Crafts
Email: checkeredcraft@gmail.com