Shipping policy
Checkered Crafts Shipping Policy
Checkered Crafts carefully inspects and packages every order before shipment.
Because our cutting boards contain natural wood and resin, we take additional care to protect each product during transit.
Processing Time
Orders require approximately 2 business days of processing before shipment.
Processing begins on the next business day after an order is placed.
Saturdays, Sundays, and recognized holidays are not considered business days for purposes of our normal processing schedule.
During processing, we may:
- Verify order information
- Inspect the cutting board
- Check the wood, resin, finish, and overall condition
- Prepare protective packaging
- Create the shipping label
Processing time is separate from shipping transit time.
Estimated Shipping Time
After the approximately 2-business-day processing period, estimated transit time is:
7–10 business days
The total estimated time from placing your order to delivery is therefore approximately:
9–12 business days
These are estimates rather than guaranteed delivery dates.
Carrier delays, severe weather, holidays, regional disruptions, incorrect addresses, high shipping volume, and circumstances outside our reasonable control may affect delivery.
If we determine that we cannot ship your order within the expected timeframe, we will provide updated information and any options required by applicable law. The FTC requires online sellers to have a reasonable basis for promised shipment timing and generally to obtain consent to a delay or provide a refund when they cannot ship as promised.
Tracking Information
Once your order ships, tracking information will be sent to the email address supplied during checkout.
Tracking may require some time to begin displaying movement after the carrier receives the shipment.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact us as soon as possible:
We cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipment.
Checkered Crafts is not responsible for delays or additional costs resulting from:
- Incorrect or incomplete addresses
- Missing apartment or unit numbers
- Refused deliveries
- Failure to retrieve a package
- Customer-requested carrier changes
- Delivery instructions that prevent successful delivery
If an order is returned because the shipping address was incorrect or incomplete, additional shipping charges may apply before the order can be reshipped.
Lost or Delayed Packages
A temporary pause in tracking updates does not necessarily mean that a package has been lost.
If your tracking information shows an unusual or extended delay, contact:
We may ask you to:
- Confirm your shipping information
- Review the latest tracking details
- Contact the carrier
- Allow additional time for a carrier investigation
We will assist with available shipping and carrier information when reasonably possible.
Packages Marked Delivered
If tracking shows that your order was delivered but you cannot locate it:
- Confirm the address on your order.
- Check your porch, entrances, mail area, garage, and other possible delivery locations.
- Ask household members or nearby neighbors whether they accepted the package.
- Contact the shipping carrier for available delivery information.
- Contact checkeredcraft@gmail.com if the package still cannot be located.
Checkered Crafts is not automatically responsible for theft, loss, or misplacement occurring after the carrier confirms successful delivery, but we will assist with available carrier information when possible.
Shipping Damage
Please inspect your package when it arrives.
If possible, photograph visible damage to the shipping box before opening it.
Shipping damage should be reported within 48 hours of delivery by emailing:
Please include:
- Your order number
- Photos of the shipping box
- Photos of the shipping label
- Photos of the damaged product
- Photos of the internal protective packaging
- A short description of what happened
Please keep the damaged product and original packaging until we finish reviewing the claim.
Verified damaged orders will be handled according to our Return & Refund Policy.
Contact
Questions about shipping or delivery may be sent to:
Checkered Crafts
Email: checkeredcraft@gmail.com